ac776's Privacy Policy —
Your information is safe with us

The ac776 platform places the highest priority on protecting users' privacy and personal information. This Privacy Policy ("Policy") describes how ac776 collects your information, the purposes for which it is used, who it may be shared with, and the measures we take to protect your data.

By using the ac776 website and services, you are considered to have agreed to the terms set out in this Policy. If you have any questions or concerns about this Policy, please contact our support team.

1. Information We Collect

When you register on the ac776 platform and use our services, we may collect the following categories of information:

1.1 Personally Identifiable Information

• Full name and date of birth
• Email address and mobile phone number
• National ID or passport number (for identity verification)
• Current address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number
• Transaction history — records of deposits and withdrawals
• Wallet balance information

1.3 Technical & Usage Information

• IP address and device type
• Browser information and operating system
• Login times, session duration, and gaming activity logs
• Information collected through cookies and similar tracking technologies

1.4 Communication Information

• Details of messages and complaints sent to customer support
• Records of live chat conversations
• Responses to emails sent by us

2. Purpose of Data Collection

ac776 collects and uses your information only for the following legitimate purposes:

2.1 Account Management & Verification

Personal information is required to create, manage, and secure your ac776 account. Age verification — in particular to confirm the 21+ requirement — and identity verification are carried out for this purpose.

2.2 Financial Transaction Processing

Financial information is used to accurately process deposit and withdrawal requests via bKash, Nagad, Rocket, and Upay. Ensuring transaction security and preventing fraud are part of this process.

2.3 Service Quality Improvement

Technical information is used to analyse user experience and improve platform performance. This includes improvements related to game availability, loading speed, and service reliability.

2.4 Customer Support

Contact information is used to resolve your complaints and enquiries, and to manage live chat and email support ([email protected]).

2.5 Ensuring Responsible Gaming

Users' gaming behaviour is monitored under the responsible gaming policy. Support is provided to any user who shows signs of problematic gaming behaviour.

3. Data Sharing & Disclosure

ac776 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third parties for payment processing, fraud detection, and technology services. These partners are given limited access only to the information necessary to perform their specific tasks, and they are bound by the same standard of privacy protection.

3.2 Legal Obligations

Information may be disclosed to relevant authorities in response to court orders, government directives, or legal requirements. In such cases, we will disclose only the information legally required.

3.3 Corporate Changes

In the event of a merger, acquisition, or asset transfer, your information may pass to the new entity. We will notify you in advance if such a change occurs.

4. Data Protection Measures

ac776 follows industry-standard technologies and practices to protect your information:

4.1 SSL Encryption

All data transmission on the website and platform is secured through SSL (Secure Socket Layer) encryption technology. This ensures that your personal and financial information is not accessible to third parties during transmission.

4.2 Secure Server Infrastructure

Your information is stored on secure servers with restricted access controls in place. The server infrastructure includes firewalls, intrusion detection systems, and regular security audits.

4.3 Access Controls

Only authorised personnel can access your information, and they are bound by strict confidentiality agreements. Role-based access controls ensure that each staff member can only view the information required for their specific role.

4.4 Two-Factor Authentication (2FA)

Two-factor authentication is available to enhance account security. With this enabled, knowing the password alone is not enough to access the account — an additional verification step is also required.

5. Cookie Policy

The ac776 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, security verification, and remembering language preferences. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings, making each visit more convenient for you. You can disable these cookies, but doing so may limit certain features.

5.3 Analytical Cookies

These cookies collect website usage statistics to help improve the quality of the platform. The data collected is analysed in aggregate and is not used to directly identify any individual.

You can manage cookies by changing your browser settings. Please note that completely disabling cookies may prevent some important features of the platform from working properly.

6. Data Retention Period

ac776 retains your information only for as long as necessary:

• Active accounts: All information is retained for the duration the account remains active.
• After account closure: Transaction and identity verification records may be retained for the period required to meet legal and regulatory obligations.
• Live chat records: Retained for a limited period to improve the quality of customer support.
• Technical logs: Kept for the period required for security and system monitoring purposes.

Once the specified period has elapsed, data is securely deleted or anonymised.

7. Your Rights

As a user of the ac776 platform, you have the following rights:

7.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it. Contact the support team to make this request.

7.2 Right to Rectification

You have the right to request the correction of any information we hold about you that is inaccurate or incomplete.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly in relation to marketing communications.

7.5 Right to Data Portability

In some cases, you may request your information in a structured, machine-readable format.

8. Children's Privacy

The ac776 platform is strictly prohibited for anyone under the age of 21. The platform does not knowingly collect any personal information from individuals under the age of 21.

Age verification is carried out during the registration process. If a user provides false information about their age, their account will be immediately cancelled and all data will be deleted.

If a parent or legal guardian believes their child has registered on ac776, please contact us immediately.

9. Third-Party Services & Links

The ac776 platform works with game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi). These providers have their own privacy policies and process information according to their own terms.

Payment service providers — bKash, Nagad, Rocket, and Upay — process transaction data in accordance with their own privacy policies. We recommend reading their respective policies before using these services.

ac776 is not responsible for the privacy practices of third-party organisations.

10. Changes to This Policy

ac776 reserves the right to update this Privacy Policy as needed. If significant changes are made to the Policy, we will notify you in the following ways:

• A notice will be published on the website.
• A message will be sent to your registered email address.
• The "Last updated" date at the top of the Policy will be changed.

Continued use of the platform after changes have been made will be considered as your acceptance of the updated Policy. We therefore recommend reviewing this Policy on a regular basis.

11. Contact Us

If you have any questions, comments, or complaints regarding this Privacy Policy, please contact our support team:

We will do our best to respond to your request as quickly as possible. Your privacy and the protection of your personal information are always our priority.